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Archive - Originally posted on "The Horse's Mouth" - 2006-10-14 07:43:58 - Graham Ellis

"Problem finding your hotel's website" says an email in my box this morning, and it's offering to sell me marketing services to help fill rooms. Funnily enough, it doesn't look like it was too big a problem for the senders of the email to find us, even though we've only been open for five nights and we're NOT actively marketing rooms until the new year. I think I'll pass on their offer to help generate more business via a sponsored link ... they are good enough to tell us that we don't need one if we're always full and, yes, we're full all of next week.

Although we're not marketing rooms, apart from course delegate rooms, until December, we will take bookings by phone or email from the general public. Our first 'external' (non-course) guest has just left after a two-night stay, and seemed very impressed. Excellent. A discussion about what we're doing and a little 'snagging' (recommendations / comments from the customer) helped us confirm that we've got it pretty well right - all the things mentioned are little things and are things that we know about already; mostly things we have planned for anyway in the next week or two.

And the first course ran here yesterday - Friday, 13th. Regular expressions, just a couple of delegates, good chance to see how the new conference room (The Wilts) worked out. Am I superstitious? No, but in the evening I did manage to drop my laptop and break the screen; and I'm now typing this update via a spare monitor.

Big of a general ramble in my thoughts this morning - so much happened and so much to do too, but it's all going excellently. I had best get to it!