Archive - Originally posted on "The Horse's Mouth" - 2006-08-19 09:30:39 - Graham Ellis
I always feel very - honoured - when delegates on our training courses start talking about other training organisations (in terms ranging from positive through neutral to negative) when they're with us. Somehow there's a feeling that our "come as a student, leave as a friend" ethos is shining through, and that some of the comments would simply not be made if our students were not utterly confident with the quality of the service that we're providing.
Curiously, there are (even) times that I find myself coming to the defense of / explaining issues raised about other training providers and why they sometimes do business in a way which doesn't appear to be best suited to their clients. Very occasionally, the things I find myself explaining relate to us as well, but rather more often they're discussions of business practises that we have considered and decided against at Well House Consultants.