Archive - Originally posted on "The Horse's Mouth" - 2006-02-22 06:50:20 - Graham Ellis
[Written last Sunday morning ... and JUST posted on Wednesday!]
Internet access from Well House Manor will be free, easy, and reliable. But accidents do happen and service can be lost. We will go one step further and monitor the service to ensure that we become aware of any problems and can fix them quickly or provide an alternative. Perhaps I sound like I'm preaching here? Yes, to some extent I am as I'm somewhat frustrated as I try to get online this morning ...
Most hotels that are providing an Internet facility charge extra for it through a login / credit card-type system. I understand why. A small proportion of typical guests will use the facility and it costs money to install and run; therefore, most people wouldn't appreciate a price rise built-in to the hotel charge when the facility they weren't going to use was added.
But at what price comes the charging system? I stay in a lot of hotels that run such a scheme and there's a number of pages to go through to get online, a need to choose how long you want BEFORE you know how much time you need to answer your emails and sometimes - as this morning - a system you sign up to for a period of 24 hours just to find that it's intermittent at best. No - for our market we can provide a much more appropriate solution.