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On the problems of a printed train timetable

Archive - Originally posted on "The Horse's Mouth" - 2016-02-15 10:18:05 - Graham Ellis

My mailbox brings me notifications that someone got on the 20:00 from Paddington on Saturday night last heading for Chippenham, according to our printed timetable ... only to discover too late that the 20:00 was actually a Penzance train last Saturday, and the Chippenham service had left at 19:57 ...

Unfortunately, weekend engineering works can mean that train times aren’t consistent on Saturdays and Sundays and at present that’s especially true, with engineering works in association with crossrail, with electrification of the main line, and with the replacement of Swindon signal box in addition to routine replacement works on the network. Where this closes some lines, timetables are adjusted for the trains to get through, sometimes slowing expresses down as the main line trains have to share the relief lines with slower services. If you take a look at most GWR stations, you’ll find posters telling you where these changes are each week, and just at present (February and March) there are calendars on display in Wiltshire giving a brief overview of what’s happening over 10 weekends in the two months and into April, where the first half of the month is disrupted significantly.

Specific notices and online booking systems can and do take account of individual weekends, but general timetable leafiest (especially printed ones) face their providers with a bit of a problem. We could add footnotes on (it feels) just about every time given stating when it’s going to be earlier or later - though ever that’s a problem as engineering plans change and what was expected in November when our December to May sheet was drawn up wasn’t fully detailed. Experiments have shown that large numbers of footnotes, or lots of columns for trains on different dates, confuse rather than clarify the situation, and in common with other printed timetable suppliers we add a caution. In bold it says “Amendemnts to published times” and then the text says “Public Holiday and Rail Improvement Works may effect services in this timetable …. For the latest timetable information, please visit the Great Western website or download their smart phone app”

When talking to someone ahead of a journey, I would always recommend that they check the departure screens / board just to make sure the train’s calling at their destination / changing point, or is headed to a destination they know is on the right line; even going to the “usual platform” at Paddington can lead to some nasty surprises, and going on time alone is risky as there’s numerous occasions where two trains leave Paddington at the same time, on parallel lines, for different destinations.

As to what should appear in printed timetables - do you have any suggestions that might help? The problem of keeping it straightforward enough, and long-living enough to be useful versus showing all the differing weekly changes by just a few minutes that we’re seeing at present is a very real issue for us and constructive inputs that point us and others as to how to solve this would be welcomed with open arms. We’re not yet at the point (I don’t think) where we throw printed timetables away complete, but the day may come …

And - I’m sorry you ended up on the wrong train … I hope you didn’t get too far / weren’t inconvenienced too much when you realised.