Archive - Originally posted on "The Horse's Mouth" - 2013-01-24 09:23:10 - Graham Ellis
I'm not usually one for Company Christmas Dinners, but the one we had in December was the exception, and it's made not by the food, not by the place, not by the season ... it's made by the people. Truely, we have an exceptional team at Well House Manor who are really great to work with.
Yesterday, I was working from home. But I was secure in the knowledge that Well House Manor was being run professionally, efficiently and politely. Indeed, I would have been in the way - a loose wheel - had I been in the way on one of the busiest days with over half the guest rooms being checked out, all bar one rooms being checked in (and the changing of rooms that implies) together with an external conference / event running in our larger "Wilts" room.
And this morning, a note from a guest who arrived during the weekend and left very early for Heathrow and her mornng flight to the USA: "Graham, your staff are some of the kindest people in the world. It was a true pleasure to stay here. Thank you for having me as a guest, yet treating me like family". Again - what a delight. And that's the most important of all the plaudits as it's the customer that makes it. Add to the excellent team our small size, and we truely can and do enjoy having everyone to stay, and to making their stay enjoyable.