Archive - Originally posted on "The Horse's Mouth" - 2010-12-24 08:08:32 - Graham Ellis
A personal, big, THANK YOU to all of our customers, and all our staff, for everything they've done for Well House this year, and a very happy Christmas to one and all.
A business wouldn't function without customers ... and it wouldn't be such a pleasure to run without such great customers. Almost without exception, our customers make it a pleasure to get up in the morning, to prepare you breakfast, to teach you, and to welcome you in the evenings after your journeys to Melksham. And you make it so easy for us to keep enthusiastically busy by being our ambassadors - by telling people about what we do and how we do it - both in hotel and training course terms. A significant proportion of our customers come to us on the recommendation of other customers - and that's something we really appreciate, and for which I cannot say "Thank You" often enough.
A business wouldn't function without excellent staff either ... and that's where Lisa and I owe a huge "Thank you" to the team. You - Rachel and Sarah, Kim, Heather and Ann, Chris and Phil - ALL - are appreciated much, much more than I may sometimes say. Without exception, everyone is 'looking out' for the customer - looking to give the best possible service and value and make all of our visitors totally at ease and totally welcome. And, again without exception, Lisa and I know that we can place customers, and "The Manor" or "404" too, into your capable hands and know that you'll take good care of them - considering not only the immediate actions to be taken, but also the effect of those actions on the rest of the team and the business. I'm really proud of you.
It's Christmas Eve, and being a business-to-business operation for the most part, we're looking forward to a quiet Christmas and New Year. There *will* be somebody around much of the time to answer emails and telephone, check guests in, etc, but most of the team will be taking a well earned rest. We're busy again from checkin time on January 2nd, and we look forward to welcoming delegates for the C and C++ course that first week, and hotel guests who'll be working at Bowerhill and Hampton Park in Melkhsam once business visits start up again in the new year.
So - have a Merry Christmas, and a Happy New Year - you've earned it. Lisa and I look forward to welcoming you, and to working with you, in 2011.
A personal, big, THANK YOU to all of our customers, and all our staff, for everything they've done for Well House this year, and a very happy Christmas to one and all.