Views of Wessex
Archive - Originally posted on "The Horse's Mouth" - 2010-05-03 07:25:38 - Graham Ellis



For the past several weeks, I have been training and writing up Open Source programming material 7 days a week - so here's a wider view and some pictures taken on Friday and over the weekend.
I find myself in the extraordinary position this Monday morning of not knowing whether I'm training or not today. "Surely not on a Bank Holiday" you may ask, and so I would have thought. However ... an urgent requirement came up, and the (probable / possible) customer said could make today; I'm committed from Wednesday on for several weeks, so "Monday it is". But having made the provisional booking, and been re-assured that "the order is on its way", the order didn't arrive. And a chaser email on Friday went unanswered.
What should I do? Well - I've planned this as a working day now, and I have plenty else to do if we have a "no show", or if the customer turns up without a purchase order or other form of payment. If there's no order, then I'm going to take a deep breath and say "no training"; if you think that's uncaring and I should look for an alternative way, yes - I feel it is. But - I'm caught between a rock and a hard place on this one. The organization from which the guy may turn up is a big local one, with whom we've (uniquely amongst our customers) had repeated problems of this sort in the past, and I really don't want to take on a debt that in all probability would need strong chasing when it goes overdue - we have far better things to do that have this extra paperwork and the emotional stress it brings.