Archive - Originally posted on "The Horse's Mouth" - 2009-02-05 19:18:40 - Graham Ellis
There are those businesses who will go out of their way to continue to provide a the best service they can in the inclement weather, and there are those who will abandon even their regular customers in the snow - "fair weather friends". It's been interesting to learn who falls into which group this morning!
One of our team lives in Chippenham, and has a car which sometimes plays up. But - no big deal - there's a train from Chippenham to Melksham at 06:30 which will 'do very nicely', thank you. Except that, this morning with 3 inches of snow, they decided to abandon their services via Melksham completely. And no suggestion of alternatives on their web site. So I drove in and took over the early shift.
Newspapers hadn't arrived at the local garage when I popped in on my way in to the hotel this morning (see - the roads are open for me!) ... but they went that extra mile and phoned me when they had arrived - "I thought it would still be in time for your guests" they said and we truly appreciate their thoughtfulness.
I called our regular Baguette supplier to order a delivery of lunches for today - being the last day of the course, we want to keep the lunch break down. But, alas, they have abandoned their customer base when they're most needed and aren't doing deliveries today, even though the roads were perfectly passable by lunch time
It would be easy enough for me to jump in the car and collect, but I popped round to the Spa Road garage instead, even though I had hoped to serve something slightly more upmarket that Spar wraps.
One of our team lives in Chippenham, and has a car which sometimes plays up. But - no big deal - there's a train from Chippenham to Melksham at 06:30 which will 'do very nicely', thank you. Except that, this morning with 3 inches of snow, they decided to abandon their services via Melksham completely. And no suggestion of alternatives on their web site. So I drove in and took over the early shift.
Newspapers hadn't arrived at the local garage when I popped in on my way in to the hotel this morning (see - the roads are open for me!) ... but they went that extra mile and phoned me when they had arrived - "I thought it would still be in time for your guests" they said and we truly appreciate their thoughtfulness.
I called our regular Baguette supplier to order a delivery of lunches for today - being the last day of the course, we want to keep the lunch break down. But, alas, they have abandoned their customer base when they're most needed and aren't doing deliveries today, even though the roads were perfectly passable by lunch time