First Class
Archive - Originally posted on "The Horse's Mouth" - 2009-01-29 08:25:46 - Graham EllisWe're not going to be second in what we provide or what we do!
Last week, I was critical of another local hotel for hiring out their main restaurant for an event, kicking their residents into a side room which was below the usual quality of the place. I have been such a resident (not there, but elsewhere) and I didn't like it - neither did my fellow residents like it - so it's something we won't do. We provide first class service - Policy!
In my email from yesterday, I've been offered an explanation of why the County Council has cancelled a reservation they had with us for an event next month: "We were contacted by a Council owned venue this morning with a cancellation on 25th February and in line with our policy, we have to whenever possible arrange meetings at these venues." The lady writing did go on to say that there was nothing at all wrong with our product :-/ . Now this is an "interesting one" - one part of me applauds the local authority for looking to save money by using the facilities they own, and the other part of me despises them for making bookings for what is clearly their second choice (policy wise) of venue, just to let down - time and again - the businesses who run those venues. You may guess, it's not the first time they have done this. So ... we provide a first choice service - Policy - and we will not take "just in case" bookings.