Travelling to a course - station pickups
Archive - Originally posted on "The Horse's Mouth" - 2009-01-16 09:50:35 - Graham EllisMost of our customers travel a considerable distance to our courses and it's their first time in Melksham. And a high proportion come by public transport. We're very used to helping people with directions, and arranging the last 'hop' from a nearby station [or airport] to our hotel / training centre.
Here's an example of the sort of advise and arrangements I've just been making for a delegate on a Python Course - with names changed to protect the innocent!
Hi, Mary - that's good, thank you - I have copied your email on to Lisa who will pencil in a place and room for Gerry pending receipt of the paperwork. Lisa will also put a note on file that Gerry would like to be collected from the station ... the local station is MELKSHAM which has three trains on a Sunday evening, and if Gerry lets us know which he'll be on I (or - just possibly someone else) will be there to collect him, with a Python book in hand. It's a small station - he'll have no trouble finding us!
If there are engineering works (or connection problems) and you can't get a reasonable train to Melksham, we can pick up from Chippenham or Westbury instead, or (worst case scenario) ensure that our local taxi service can pick him up. And either of those two stations is also fine for his return - anything from 17:15 or later if you're booking a specific train, and we'll get him there. With courses on which delegates come from all over the country, we're "dab hands" at welcoming people Wiltshire, and ensuring that the final few miles are smooth.
Graham
P.S. Our freephone number (0800 043 8225) reaches us 24 x 7 ... and can be used as an emergency contact even during the journey to us.