Archive - Originally posted on "The Horse's Mouth" - 2009-01-03 10:49:19 - Graham Ellis
Required Request ... that medical / legal term that requires hospital teams to ask if the body of a newly deceased person is available for transplant. It sounds ghoulish, but without "required request", the clinical team doesn't like to ask and the family is too distraught to even think about it ... until it's too late and say "I wish we could have helped / if only we had known / little Billy would have wanted it".
This morning, we have a new page in our hotel's guest book. We have a lovely morning, and a fresh year. And we had a couple of guests checking out who seemed (as most do) more than happy with the service we had provided. I could have simply let them walk out, leaving the page still new - but instead I took a deep breath and invite them to sign the visitor's book which they were more that happy to do!.
Leisure guests WILL sign a guest book ... business visitors are less inclined to do so. But I'll be asking Lisa to add a box onto the checkout form that says "invited to sign guestbook", and letting everyone know that it's a requirement (a rule) to ensure that all departing guests know they're welcome to sign.