Archive - Originally posted on "The Horse's Mouth" - 2008-10-17 07:14:22 - Graham Ellis
It's exactly two years since we opened our doors at Well House Manor for our first residential training course delegate, and moved from being just a training provider to being a provider of overnight accommodation too.
And - goodness me - how much water has flowed under the bridge since then ... or should I say "how much coffee has flowed from our coffee machine" - which had its major service / overhaul yesterday, and the engineer told me that it has provided around 7000 (seven thousand) cups. That's not all the coffee we've provided, either - as I write this note at 07:30, a breakfast meeting of around 20 people is drinking percolated coffee, and in their rooms our guests may be making use of their hospitality trays.
I haven't commented here on the current turmoil in the financial markets and the effects it's having on people, but that doesn't mean that I'm blind to the goings on. Like many people, I don't fully understand what's happening and we can't predict with any degree of certainty where it will go in general and how we will be carried along. But what we can do is listen, learn, make plans and run the business in such a way that we carry on positively - providing high quality training and excellent business accommodation into the foreseeable future. More and more at times such as these, customer service is paramount - we had a staff meeting earlier this week at which the wider picture was looked at, and I'm confident that with the great team we have we can continue to provide what our markets are looking for.
And - goodness me - how much water has flowed under the bridge since then ... or should I say "how much coffee has flowed from our coffee machine" - which had its major service / overhaul yesterday, and the engineer told me that it has provided around 7000 (seven thousand) cups. That's not all the coffee we've provided, either - as I write this note at 07:30, a breakfast meeting of around 20 people is drinking percolated coffee, and in their rooms our guests may be making use of their hospitality trays.