Providing exceptional service - and carrying on doing so.
Archive - Originally posted on "The Horse's Mouth" - 2008-05-09 17:11:01 - Graham Ellis
Nothing gives me greater please than to hear from a customer who writes "My line manager is quite keen for me to work on those web programming skills for various proposed, so we've already discussed it, and I don't think he'd be looking at me going elsewhere for training - what you do is so much better than everywhere else we've looked. It's just matter of what the training budget will allow!" And that's because we're achieving what we want to achieve - a product that's exceptionally suited to our client's needs.
Actually, it's been rather a good week for such things; a conversation with guests checking out this week - a group of three with two back next week and the third staying elsewhere because we were full. yes, he is wait listed. And as he explained as he checked out - "I'm the boss and I want my staff to be really comfortable when they're away from home; I'm used to a lot of different places" and with an assurance that the following booking - when we do have room - he'll be with us.
But we have to be careful - very careful - not to rest on our laurels; it would be so natural and easy for us to let standards slip which is why the opportunity has been taken this week, with things a little quieter than normal, to catch up on a few things, adjust things to crisp them up before they are customer visible, and so on. Which has left me doing some very odd things like photographing bed settings to remind me (and everyone else) just how those duvets look in the duvet covers.
for us to let standards slip which is why the opportunity has been taken this week, with things a little quieter than normal, to catch up on a few things, adjust things to crisp them up before they are customer visible, and so on. Which has left me doing some very odd things like photographing bed settings to remind me (and everyone else) just how those duvets look in the duvet covers.