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Keeping staff up to date on hotel room status

Archive - Originally posted on "The Horse's Mouth" - 2008-01-22 14:55:34 - Graham Ellis

Communication - communication of the immediate status of hotel rooms, of events that have happened out of the norm, of the reasons behind each of our terms and conditions, and much more is all a vital part of running our hotel - and it's not made easier by the fact that we are (and must be) run be a varied team who are at work at various times between 6:30 in the morning to midnight. Add to that the need to keep our HQ / booking office in touch with the hotel / conference / training centre itself.

We're an internet company .... so we do much of it on line, so what better system to use than a web-based one for these components? I've put a demonstration you can try here if you wish to see our new immediate availability display. The display looks like this:



and, yes, it's very simple - but we can click a room from "let" to "requiring service" when a guest checks our, back to "open" when it has been serviced so that the front desk knows, and leave "awaited" flags on rooms with checkins pending so that we know exactly where we stand right through the night ... and I can even check a 2 a.m. and see if that last guest actually showed up in the end!

Note to staff - you'll see the display on the main staff resource link page. Note to others - please feel free to follow that link; you will NOT see the room status but you will find other useful tools that we have, each exposed as much as our security and the security of our guests allows