Software to record day to day events and keep an action list
Archive - Originally posted on "The Horse's Mouth" - 2007-12-31 18:22:40 - Graham Ellis
Well House Consultants is a diverse company with a small team - operating a hotel and training centre and presenting courses there too - and a such we have a need for efficient communications between us.
"Thank goodness for email" is a cry often heard, with messages being passed back and forth between our two offices that way, and everyone checking their inbox each morning. But email can be over-used; there's a temptation to stop what you're doing to read an incoming email that may be no more that a note of something that needs attention in due course or should be added to a database. And emails to "all" can end up with us virtually spamming ourselves at times.
So as from 1st January, we're going to be using a new online Incident Book. Available to all staff members, entries can be made from any of our systems through a browser, with a note of which member of staff is asked to take actions. Records can be sorted in various ways, updated, selected, and outstanding emails emailed through to each of us on a regular basis. I really liked Chris's idea of a book like this when he joined us - but a physical book that was located close to some staff members but half a mile from the other's didn't work out! Now I can log equipment issues when I'm on site if I need to!
The main display (as seen by staff) of the incident book
The Incident book software is based on my four layer model template that I talked about a few days ago (link) and has a facility for public records - so you can see a demonstration of the facilities via the front page even if you're not a staff member. Help pages are available too - here for the help on the main navigation and data entry page and here for an overview and login details.
