Archive - Originally posted on "The Horse's Mouth" - 2007-10-27 07:15:59 - Graham Ellis
I admired the responsiveness of the canteen in the Cambridge office I was in this week just gone. I was running two courses thought the week, and the second group seems to be heavier drinkers (of coffee!) than the first - indeed, I popped into the canteen on Thursday morning and asked for a topup of our supplies.
Good on them - I note we have an extra urn of coffee on Friday morning - but no extra hot water as that did not run out. That's a quiet responsiveness that I admire, and know that we try to emulate. And I know we have an excellent team that does emulate it too.
If you've been reading this Blog you'll have seen some trials and tribulation I've found in Cambridge - compounded last night by a dreadful session on the London Orbital Car Park (a.k.a. M25). But it's little things like that canteen, and the twenty-plus lovely people I trained this week, that "Make business a pleasure." Now where have I heard that tagline before.