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Behind the scenes Archive - Originally posted on "The Horse's Mouth" - 2007-02-17 07:02:12 - Graham Ellis
Behind every successful course, conference or hotel stay there's a team of people working to make it that success. Here's a few pictures of our "behind the scenes" team.
Christine prepares to serve for a day conference.
Martin prepares the "Wilts" - our larger conference room - before the start of an event.
Lisa looks after marketing materials, bookings, postage, invoicing and much more from her office at our HQ building just up the road
Leah and Lisa at a marketing even in Swindon. We're great believers in supporting community events and wherever possible work with local suppliers and contractors.
And the result? A training course that's enjoyed by all as well as being educational, and customers leaving with the words that they'll recommend us to friends and colleagues.
Some other articles
M301 - The Well House Manor team Happy Christmas from the Well House Manor team Annual Accounts - a big job for a small business Three cheers for the staff at Well House Manor On getting noticed for the right reasons when you ask about job availability Our National Autograss Champion, from Melksham Are you cheerful, reliable and available on Saturday mornings? A change to the Well House team - thank you and good luck, Chris Concluding the interview process Level playing fields, job vacancies, lemons and peaches An opportunity to join our team! Job applicants - wondering why they apply The Interview and The Lift Who sticks by you in the snow? Short health and safety course Team changes at Well House - looking forward Job application Carlisle High School - Class of 1973 Reunion Well House Consultants / Manor - Staff Congratulations, Martin and Marta Well House Manor appoints a General Manager This article Graham Ellis - an Introduction Meet the neighbours Both one team and two Welcome, Martin Staff Meeting M300 - Behind the scenes The changing face of Christmas Sunday is never quiet at Well House Manor Well House Staff Party Rooms ready for guests - each time, every time, thanks to good system design Sunday - no longer a day of rest How many toilet rolls - hotel inventory and useage Initial handling of phone calls and walk in visitors The Well House team - September 2010 Testing the robustness of our hotel and training systems - holiday and sickness times Robust - testing the system Easing off in our 50s? A day in the life of a hotelier We have lost a regular business guest Rules for a King Required Request Why are cooks bad tempered? Blame Culture Ruby, Perl, Linux, MySQL - some training notes Table Topics Three Seasonal Pictures Providing exceptional service - and carrying on doing so. Await guests in the early hours Terms and Conditions - Hotel, England - plain English Keeping staff up to date on hotel room status Software to record day to day events and keep an action list On cancellations, rebooking, and pricing schemes Hotel in Melksham at Christmas One business, four different angles! Customer feedback - lifeblood of a business What do people look for on a hotel web site? In the army, or in civvie street? Meet, greet and welcome Sizing sheets and other domestic issues It can take more that one plus one to get two. A week is a long time in the life of a conference centre This article One Thousand Posts and still going strong What happened at Geekmas Swipe cards for hotel rooms - Security issues Before and After - Well House Manor Hotel door furniture Too much for the National Trust Smoking, or no Monday Morning at Well House Consultants Melksham King Edward VII - days of empire A visit from the solicitor Sympathetic development Holes in on line information G207 - Staff Happy Christmas from the Well House Manor team Who are we - Lisa, Graham, Gypsy and Billy Well House Staff Party Emergency First Aid Provision at Well House Manor - part of the service How not to call when job seeking ... Flying Colours! Our National Autograss Champion, from Melksham Exhilarating day! Well House Manor - a home from home for the business and leisure guest in Melksham A change to the Well House team - thank you and good luck, Chris Thank you - and Happy Christmas Positively reforming the system - could it be done? The Well House team - September 2010 Not so much software training - more hotel keeping! Declarations of interest - knowing where you stand with people Graham Ellis - Summary of Training Record Excellent staff make for excellent hotel Updating my public profile - Graham Ellis Why the Pony Tail? Please Trouble me The Royal Mail Receipt Well House Manor appoints a General Manager A strong team broadens the professional coverage This article Graham Ellis - an Introduction Meet the neighbours Both one team and two Welcome, Martin 4 weeks to go Woman screaming at me Trainer answers phone The training team that's looking out for you Who am I? Welcoming Leah Davies to our team Getting the right level of trainer A Thousand and four words What do you look for in your IT trainer?