Archive - Originally posted on "The Horse's Mouth" - 2006-12-22 01:41:43 - Graham Ellis
The families' internal flight connecting to Heathrow was cancelled due to fog, and they were told by the airline that if they took a taxi there, they could connect on to their long haul flight which was running. A mad dash later, 600 pounds poorer, they got to Heathrow but found they were too late for their connection. "The next available flight is in 15 days" said the airline.
I don't believe everything I read or hear and it strikes me that any airline - even BA who were named in this case - would be very foolish and customer-uncaring to offer such a dreadful alternative in what are, admittedly, difficult days for them. But actually, I believe this case.
I've been at Heathrow it was - let me see - a 14th December. Had my flight cancelled due to ice. "Next flight we can put you on - 28th December". Most unhelpful - "we're not to blame for the weather and can't do anything else". But ... we managed to transfer our tickets and fly out on 15th December with another airline ... loads of empty seats and I wonder how many other people's holidays were ruined that year, needlessly, and are being ruined this (again needlessly), by an airline who don't care enough about their customers to offer the best available alternatives.