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Meet the neighbours Archive - Originally posted on "The Horse's Mouth" - 2006-12-20 09:05:54 - Graham Ellis
Last night, we held our 'neighbours reception' at Well House Manor. There are 8 adjoining properties, another half dozen or so facing us across the road and some others very close by. Our place would probably have been replaced by 23 dwelling units but for their effective campaigns against planning applications, a section of the neighbours form a powerful lobby that we really want to have on our 'side'. I'm delighted to report that the most concerned of their questions related to how long we intent to be here - they were checking that our business isn't just a short stay of execution.
As soon as you see the hotel reception desk, here with Martin (left) and Christine (right) waiting to greet guests, you realise that we're no temporary setup. And whilst we encouraged our guests to wander through the hotel unaccompanied, we *did* catch the odd comment that made it sound as if they were choosing their favourite bedrooms and 'moving in' - and I understand that's a sure sign of approval on viewings.
"When do you open?". "When do you start running courses here?" A couple of questions asked of me last night. Well actually we've been open for over 2 months and our courses have been running here since October. So clearly we're so quiet that we're not even noticed. And that's good news for everyone; we're going to have a happy and busy 2007, and 2008, and ... yes, beyond ... at Well House Manor.
Some other articles
M400 - The Hospitality Business Our best hotel customers help us ... to help them ... be our best customers. Happy New Year. Our customers are our ambassadors Saturday morning at Well House Manor Should we get an AA or Visit Wiltshire hotel assessment? Are administration / review charges on hotel guests acceptable? Not wanted here - hotel guests who will not be happy Excellent Railfuture conference, but some setup lessons On reading a new hotel review Official Star ratings for hotels - still worth having? Three cheers for the staff at Well House Manor Every Customer Counts Guest review - Well House Manor, Melksham A busy day at Well House Manor - so come in and make it even busier! Sunday - no longer a day of rest A Pivotal Incident - learning how to welcome your guests Tipping Policy - Well House Manor Brown - or Mrs Sally Brown, accountant from Whitstable? Hotel star ratings - towards a better system of review The service that customers should receive Night Porter and reception - 24 hours a day? Escapee Grandparents welcome - Henfield and Melksham Food and drink launch Turning potential customers away Everyone is in the customer relations business Launch of Melksham Food and Drink Festival Guests doing a bunk? All the pieces fall into place - hotel and courses An extra step - victory from defeat Hotelympia - show report - the lighter side Looking after you Christmas Customer Crowds Wiltshire - speaker / after dinner talker offer Castle Lodge Hotel, Ely, Cambridgeshire An update on the West Wilts show ... How NOT to oversell a hotel Conjugation A contrast in room rates and facilities Hotel - online feedback forms compared Express service Writing terms and conditions for conferences and other events Getting rid of people - hotel techniques Bounce, bounce, bounce This article You should think you're first in a hotel room Staying at your own hotel Drive time Bed and Breakfast, or Hotel? M301 - The Well House Manor team Happy Christmas from the Well House Manor team Annual Accounts - a big job for a small business Three cheers for the staff at Well House Manor On getting noticed for the right reasons when you ask about job availability Our National Autograss Champion, from Melksham Are you cheerful, reliable and available on Saturday mornings? A change to the Well House team - thank you and good luck, Chris Concluding the interview process Level playing fields, job vacancies, lemons and peaches An opportunity to join our team! Job applicants - wondering why they apply The Interview and The Lift Who sticks by you in the snow? Short health and safety course Team changes at Well House - looking forward Job application Carlisle High School - Class of 1973 Reunion Well House Consultants / Manor - Staff Congratulations, Martin and Marta Well House Manor appoints a General Manager Behind the scenes Graham Ellis - an Introduction This article Both one team and two Welcome, Martin Staff Meeting M100 - Introduction to Well House Manor Well House Manor - Still five out of five! Our best hotel customers help us ... to help them ... be our best customers. The Best Bed and Breakfast in Melksham? A hidden hotel gem in Melksham Special weekend at Well House Manor - come and see Wiltshire Guest Guide for Well House Manor and Melksham Fancy a weekend away? Try Well House Manor in Melksham, Wiltshire Christmas in June? Melksham hotel bookings and Santa train A customer thanks Well House Manor Telling you something about us in just one line Perl, Python, PHP, Lua, Linux, and more - and business hotel too. Menu for 2011 Well House Manor - the next six years Christmas 2010 - Well House Manor, Melksham, Hotel Wedding season in Melksham - somewhere good to stay Fresh air and beautiful places in Wiltshire Weekend and Christmas Promotion - Well House Manor Hotel, Melksham We have lost a regular business guest Make your business a DESTINATION business A New Advert for Well House Manor Well House Manor Hotel - on plan for 2009 business guests Review of 2008 What a difference a day made The Story of Well House Manor Well House Consultants Training and Hotel - 2008 news Well House Manor - a year on An email update for past guests and delegates Hotel in Melksham at Christmas Melksham Hotel - Five Star Kitchen! High summer at Well House Manor A lot has happened in a year Well House Manor, Melksham, Art Gallery Bank Holiday country breaks in Melksham, Wiltshire Well House Manor in the Snow Rail trouble forced me to buy hotel Open Source Courses and Business Hotel - products and prices for 2007 This article Wellhouse Manor, Hotel, Melksham Winter at Well House Manor - Open Houses Brand new hotel and training centre, Melksham Well House Manor Hotel, Melksham, Wiltshire The Wilts and Berks Canal Seeing the bricks for the trees Sympathetic development Well House Manor Exciting futures - the Well House Manor project G207 - Staff Happy Christmas from the Well House Manor team Who are we - Lisa, Graham, Gypsy and Billy Well House Staff Party Emergency First Aid Provision at Well House Manor - part of the service How not to call when job seeking ... Flying Colours! Our National Autograss Champion, from Melksham Exhilarating day! Well House Manor - a home from home for the business and leisure guest in Melksham A change to the Well House team - thank you and good luck, Chris Thank you - and Happy Christmas Positively reforming the system - could it be done? The Well House team - September 2010 Not so much software training - more hotel keeping! Declarations of interest - knowing where you stand with people Graham Ellis - Summary of Training Record Excellent staff make for excellent hotel Updating my public profile - Graham Ellis Why the Pony Tail? Please Trouble me The Royal Mail Receipt Well House Manor appoints a General Manager A strong team broadens the professional coverage Behind the scenes Graham Ellis - an Introduction This article Both one team and two Welcome, Martin 4 weeks to go Woman screaming at me Trainer answers phone The training team that's looking out for you Who am I? Welcoming Leah Davies to our team Getting the right level of trainer A Thousand and four words What do you look for in your IT trainer?